Shipping

We ship to most international locations. Shipping rates vary according to country/location. Please write to us at admin@thirdwavepower.com for a shipping quote if the country you live in is not included in the table below.

Shipping and handling
Orders will be shipped via DHL for international orders (except USA) and TA-Q-BIN for Singapore orders. Orders will be shipped out within 3 working days of receiving your confirmation. International orders are expected to arrive between 3–4 working days subject to customs clearance procedures which can cause delays beyond original delivery estimates. Local orders will arrive within the next working day.

Orders will receive tracking information if a valid email address has been provided at the checkout stage. All packages are shipped uninsured unless insurance is requested by the customer. Insurance charges are borne solely by the customer. The customer is responsible for all custom duties and taxes that may be incurred. The customer is also responsible for any additional delivery charges (e.g. re-delivery attempts). For security reasons, we do not ship to hotels and P.O. boxes.

Free shipping within Singapore and Malaysia
Shipping is free of charge in Singapore and Malaysia.

Shipping rates

 Weight Singapore, Malaysia Philippines, Thailand, Hong Kong Japan, Korea, India Australia, New Zealand USA, Canada UK, France, Germany, Netherlands, Switzerland
Up to 1.0 kg (up to 2.2 lb) Free US$12 US$12 US$12 US$24 US$22
1.0 – 2.0 kg (2.2 – 4.4 lb) Free US$20 US$20 US$20 US$40 US$36
2.0 – 3.0 kg (4.4 – 6.6 lb) Free US$28 US$28 US$28 US$56 US$50
3.0 – 5.0 kg (6.6 – 11.0 lb) Free US$45 US$45 US$45 US$90 US$80
5.0 – 7.0 kg (11.0 – 15.0 lb) Free US$60 US$60 US$60 US$120 US$110
7.0 – 10.0 kg (15.0 – 22.0 lb) Free US$80 US$80 US$80 US$160 US$140

Payment 
We accept credit card payments via PayPal.

Custom taxes
Goods shipped out of Singapore may be subject to import taxes and customs duties levied by the destination country and you are expected to bear the charges. Should you require further information on the charges or import restrictions, please contact your local customs office.

Warranty
Third Wave Power warrants the product against defects in materials and workmanship under normal use. The warranty period is 1 year for mPowerpad and mPowerpack from the date of original purchase. Please visit here for more information on warranty.

Returns policy
Sorry but we do not accept returns – all sales are final and goods sold are non-refundable. If the product received is found to be faulty or defective, please return it to us within 30 days of receipt and we will send you a replacement unit. Please email us at support@thirdwavepower.com prior to returning the product. You may send the product to:

Third Wave Power Pte Ltd
Blk 71 Ayer Rajah Crescent
#07-05 
Singapore 139951

Postage fee of up to US$25 for returning the defective product will be refunded upon request.